FAQs
Quick answers to the most common questions about pool service, openings/closings, water testing, pools, spas, and retail supplies.
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Service
What areas do you service?
We service much of South Jersey. If you’re near Millville, NJ, give us a call and we’ll confirm your location and availability.
Do I need to be home for service?
Usually, no — as long as we can access the pool equipment and backyard safely. If we need anything specific (gates unlocked, pets secured),
we’ll let you know ahead of time.
What kinds of repairs do you handle?
Common repairs include pumps, filters, heaters, valves/plumbing, leaks, salt systems, automation, and more.
If you’re unsure, contact us and we’ll point you in the right direction.
How do I request service?
The fastest way is to request service online or call the store. We’ll confirm details, availability, and the next steps.
Pool Openings & Closings
When should I schedule my pool opening?
Spring weeks fill quickly. If you want a specific week, request it early. We’ll do our best to accommodate.
When should I close / winterize my pool?
Closings are typically scheduled before freezing temperatures. Closing at the right time helps protect plumbing and equipment.
What’s the difference between a standard and partial opening/closing?
Partial service options are typically for customers who handle certain steps themselves (like removing/reinstalling the cover),
while we take care of the technical work. If you’re not sure which to pick, select “Other” and describe what you need.
How do I request an opening or closing?
Use the request form and include any special features (spa, waterfall, slide, in-floor system, etc.) so we can schedule correctly.
Water Testing & Chemistry
Do you offer FREE water testing?
Yes — bring in a water sample and we’ll test it and recommend what to do next.
How do I take a good water sample?
Use a clean bottle and take water from 12–18 inches below the surface. Bring it in the same day for best accuracy.
My pool is cloudy/green — what should I do?
Water problems can be caused by chemistry balance, filtration, circulation, or algae. Bring in a sample for testing and we’ll give you a clear plan.
Do you help with saltwater pools?
Yes — we help with salt systems, salt levels, and balancing. Bring a sample and tell us your pool type and equipment setup.
Pools
Do you sell and install above ground pools?
Yes — we offer above ground pools and can help guide you through sizing, placement, and package options.
Do you offer financing?
Yes — financing options are available. Click below to learn more.
Do you replace liners?
Yes — we handle liner replacements and can help you choose the right liner and schedule the work.
Spas
Do you sell hot tubs/spas?
Yes — we carry Saratoga Spas® models. Visit our spas page to compare sizes, seating, and features.
Do you provide spa service and parts?
We can help with spa water care, supplies, and many common service needs. Contact us with your spa model and what’s happening.
Retail Store
Where are you located?
2205 W Main St, Millville, NJ 08332.
Do you carry chemicals, parts, and accessories in stock?
Yes — we stock a wide range of pool and spa chemicals, supplies, accessories, and many common replacement parts.
If you need something specific, call ahead and we’ll confirm availability.
How do I contact you?
Call us at (856) 327-0010 or use the contact page.
Still have questions?
Call us or send a message — we’ll help you figure out the best next step.